I Care

I Care

Thanks to the culture of caring at Williamson Medical Center, our staff naturally has a strongcommitment to best-in-class customer service. I CARE is an overarching theme that showcases our caring culture through various initiatives:

  • Standards of Performance
  • Service Recovery
  • Pillars of Excellence
  • WMC's Four Values
  • Caught in the Act of Caring
  • Measurement Team
  • Patient Compliments
  • HCAHPS and Press Ganey survey results

Standards of Performance

  • Communication
  • Phone etiquette
  • Appearance
  • Privacy and confidentiality
  • Safety and environment
  • Patient relations and service
  • Commitment to co-workers
  • Attitude

Accountability

At Williamson Medical Center, we are accountable for the Standards of Performance. Accountability means taking ownership of our tasks and relationship interactions. As employees of Williamson Medical Center, we will do the right thing consistently, holding ourselves accountable to patients, families, visitors, physicians and co-workers to fulfill and further the purpose and vision of the Medical Center.

Williamson Medical Center's "Pillars of Excellence"

  • Service
  • Quality
  • Growth
  • People
  • Finance
  • Community

Williamson Medical Center's "Four Values"

COMPASSION - Sharing the experience

INTEGRITY - doing the right thing even when no one is looking

TRUSTWORTHINESS - character and competence

TEAMWORK - working together

 

 


About WMC