patient information
Hotel, Restaurant and Local Area Information
Patient Information Contact
Interpreter Service
Comments and Concerns
Patient Financial Information
Financial Arrangements
Rights and Responsibilities of Patients
Requesting Financial Assistance
Privacy Practice forms - English Spanish
HIPAA Privacy Complaint Form
Contact the Joint Commission


Hotel, Restaurant and Local Area Information
Some area hotels offer discounts for families of Medical Center patients. Dial 615-435-5435 for information, maps and phone numbers.

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Patient Information Contact
In accordance with state and federal laws, Williamson Medical Center staff members are restricted from releasing specific information about the condition of a patient. Staff may release directory information - room and phone number of a patient - if a caller identifies a patient by the correct name. More detailed information cannot be released without the consent of the patient.

If a patient chooses not to be listed in the directory, they will receive no phone calls, flowers or visitors other than those they arrange. The patient may authorize Williamson Medical Center to release additional information to a specified friend or family member who is named by the patient as the patient information contact. This person may speak directly with the nursing and medical staff to obtain specific care information.

When callers inquire about a patient's condition, they are given only a one-word condition (i.e., good, fair, serious, critical) unless they are identified as the patient information contact. When a patient arrives in the room, he or she will have the option of identifying a person with whom more specific care information can be shared. This person, along with the nurse and patient, determines a password that will identify him or her as the patient information contact. Only individuals identified as a patient information contact may receive additional information about a patient. This procedure allows us to provide accurate and timely information to those who care about you, while maintaining confidentiality and ensuring your privacy.

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Interpreter Service
An interpreter service is available for patients and guests who do not speak English to help translate Medical Center policies and procedures and assist with other communications. This free service is provided by phone and is available any time. Please ask your nurse for assistance.

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Comments and Concerns
Our goal is for every patient to have a positive experience while in the Medical Center. However, instances occur when patients or their families wish to express concerns or complaints. If you have a comment, concern or complaint about any part of your hospital experience, please advise your nurse, the Nursing director or supervisor or the administrator on call. You can reach these individuals by dialing the switchboard operator "0," or asking your nurse to notify one of them on your behalf.

If resolution can not be reached internally, the Division of Health Care Facilities of the Centers for Medicaid and Medicare Services can be contacted at 1-800-778-4504 or the Joint Commission on Accreditation of Healthcare Organization at 1-800-994-6610.

It is the policy of Williamson Medical Center to provide inpatient and outpatient services on a nondiscriminatory basis, without regard to race, creed, color, gender, age, national origin, or physical or mental handicap. If you are concerned about unfair treatment, please contact the Nursing supervisor.

At times, the provision of quality health care can present patients, families and caregivers with an ethical dilemma. In such cases, Medical Center personnel are instructed to communicate any ethical concerns to the supervisor or department director, who will assess the situation and present the information to either the chief executive officer or the chief operating officer. If needed, the CEO or COO will convene with the Ethics Committee to assist with resolution. If you have an ethical concern, please consult your physician or ask to speak to the Nursing supervisor.

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Patient Financial Information

Explanation of Charges
Medical Center charges include room charges and any services ordered by your physician. Room charges include daily service charges such as meals, nursing care, housekeeping and linens, in addition to the basic room charge. Services may include X-rays, laboratory tests, medical supplies, oxygen, and diagnostic and therapeutic services. Patients are charged only for services and supplies deemed necessary by the physician. For additional information about your Medical Center charges, please contact the nurse auditor at 435-5860.

In addition to Medical Center charges, physicians, radiologists, anesthesiologists and pathologists charge professional fees. Physicians bill separately for their services. If you have questions about any physician charges, contact the physician's office.

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Financial Arrangements
Upon admission to the Medical Center, you will be asked for information about your insurance coverage. The Medical Center will bill your insurance company directly for covered services. Your insurance company will be given 60 days to pay its portion of your bill.

To ensure that your insurance company pays promptly, please submit any claim forms or other information the company requires. If you are an obstetrical patient, notify your insurance company upon the birth of your child to begin coverage.

If Williamson Medical Center does not receive payment from your insurance company within 60 days from time of billing, the Patient Financial Services Department calls the insurer or re-bills the account. After your claim has been processed and the Medical Center receives payment from the insurance company, the remaining balance will be billed to you. If the claim is in process, your portion of the charges will be billed to you after the Medical Center receives payment from the insurance company. If the claim has been delayed due to lack of information provided by the patient, you will be given time to respond.

Contact your insurance company immediately if you disagree with them about coverage. The assignment of insurance to Williamson Medical Center does not relieve you of the financial responsibility of your account.

You are responsible for payment of deductibles, co-insurance and non-covered items. Payment is due to Williamson Medical Center upon receipt of your first statement, which is sent to you after your insurance company has processed and paid your claim. If you anticipate difficulty in financing your Medical Center stay, please consult a financial counselor at 435-5888. For your convenience, Williamson Medical Center accepts personal checks, Visa, MasterCard and American Express. If you are uninsured, financial arrangements can be discussed prior to service, during your stay or at time of discharge. Please call the Medical Center at 435-5888 for assistance. Care is never refused based upon a person's ability to pay. Our Medicaid counselor, an employee of the Department of Human Services, is available at 435-6801. The counselor assists patients who have no insurance and want to apply for Medicaid.

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Requesting Financial Assistance

Williamson Medical Center offers a program that helps uninsured and underinsured patients fulfill their financial obligations. If you would like to apply for financial assistance, please click here to download WMC's financial assistance policy and request form. Requests are approved on a case-by-case basis. Please mail all applications to:

Williamson Medical Center
P.O. Box 681868
Franklin, TN 37068-1868

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Rights and Responsibilities of Patients

Every patient has the right:

  • To considerate, respectful care.
  • To access pastoral or other services to meet their spiritual needs.
  • To compassionate care with regard to matters of personal comfort and dignity at all times under all circumstances.
  • To be informed and to participate in decisions involving health care, including the refusal of treatment.
  • To appropriate assessment and management of pain.
  • To a physically and emotionally safe and secure environment.
  • To information about advance health care directives, such as a living will or durable power of attorney for health care, that will allow the patient to make personal health care decisions for the future, and to have a chosen representative exercise these rights when the patient is incapable of doing so.
  • To be assured that the hospital's provision of care will not be conditioned on whether or not there is an advance health care directive.
  • To refuse treatment to the extent permitted by law and to be informed of the medical consequences of any action.
  • To instructional and educational information about medical treatment in a language and in terms that are easily understood.
  • To express any concerns about hospitalization without hesitation. This opportunity is extended to family, significant others, the parents of pediatric patients, or the legally appointed representatives, and will not interfere in any way with the patient's present or future care.
  • To express concerns to the nurse, physician, or other caregiver if an ethical/cultural/spiritual dilemma presents itself.
  • To information about any experimental or research activities that involve the patient's treatment.
  • To privacy and confidentiality in all patient care areas as the patient undergoes tests or treatments.
  • To the confidential treatment of and personal access to the patient's medical record.
  • To know who is responsible for providing immediate, direct care.
  • To information about the charges related to services rendered by Williamson Medical Center.

Every patient has the responsibility:

  • To give physicians and Medical Center staff complete and accurate information about his/her condition and care.
  • To follow doctors' orders and the Medical Center staff's instruction for care, including the keeping of appointments.
  • To report unexpected changes in condition to the physician and nurse.
  • To bring an updated copy of advance health care directives to be placed in your medical record upon admission or as soon as possible.
  • To accept consequences for refusing treatment.
  • To show consideration for other patients by following all Medical Center rules and regulations pertaining to smoking, visitors, noise and general conduct.
  • To accept the financial obligation associated with the care received.
  • To advise the nurse, the Nursing supervisor, administrator on call, or Guest Relations of any dissatisfaction regarding care.
  • To be considerate of staff members who are providing care. A mutual spirit of respect and cooperation allows for the best environment in which to provide good patient care.
  • To impartial access to the medical resources of the hospital without regard to race, color, national origin, age, sex, handicapping or disabling condition, spiritual or ethical beliefs, or financial status.

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Contact Joint Commisson

Should you wish to contact the Joint Commission to request an interview with surveyors during their next trip to the Williamson Medical Center campus, please use the contact information below:

Telephone: 630-792-5000
Fax: 630-792-5005
Address: The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181

Washington DC Office:
601 13th Street, NW
Suite 560
South Washington, DC 20005


Patient Information