Patient Information Contact
In accordance with state and federal laws, Williamson Medical Center staff members are restricted from releasing specific information about the condition of a patient. Staff may release directory information - room and phone number of a patient - if a caller identifies a patient by the correct name. More detailed information cannot be released without the consent of the patient.
If a patient chooses not to be listed in the directory, they will receive no phone calls, flowers or visitors other than those they arrange. The patient may authorize Williamson Medical Center to release additional information to a specified friend or family member who is named by the patient as the patient information contact. This person may speak directly with the nursing and medical staff to obtain specific care information.
When callers inquire about a patient's condition, they are given only a one-word condition (i.e., good, fair, serious, critical) unless they are identified as the patient information contact. When a patient arrives in the room, he or she will have the option of identifying a person with whom more specific care information can be shared. This person, along with the nurse and patient, determines a password that will identify him or her as the patient information contact. Only individuals identified as a patient information contact may receive additional information about a patient. This procedure allows us to provide accurate and timely information to those who care about you, while maintaining confidentiality and ensuring your privacy.
An interpreter service is available for patients and guests who do not speak English to help translate Medical Center policies and procedures and assist with other communications. This free service is provided by phone and is available any time. Please ask your nurse for assistance.
Comments and Concerns
Our goal is for every patient to have a positive experience while in the Medical Center. However, instances occur when patients or their families wish to express concerns or complaints. If you have a comment, concern or complaint about any part of your hospital experience, please advise your nurse, the Nursing director or supervisor or the administrator on call. You can reach these individuals by dialing the switchboard operator "0," or asking your nurse to notify one of them on your behalf.
If resolution can not be reached internally, the Division of Health Care Facilities of the Centers for Medicaid and Medicare Services can be contacted at 1-800-778-4504 or the Joint Commission on Accreditation of Healthcare Organization at 1-800-994-6610.
It is the policy of Williamson Medical Center to provide inpatient and outpatient services on a nondiscriminatory basis, without regard to race, creed, color, gender, age, national origin, or physical or mental handicap. If you are concerned about unfair treatment, please contact the Nursing supervisor.
At times, the provision of quality health care can present patients, families and caregivers with an ethical dilemma. In such cases, Medical Center personnel are instructed to communicate any ethical concerns to the supervisor or department director, who will assess the situation and present the information to either the chief executive officer or the chief operating officer. If needed, the CEO or COO will convene with the Ethics Committee to assist with resolution. If you have an ethical concern, please consult your physician or ask to speak to the Nursing supervisor.
Explanation of Charges
Medical Center charges include room charges and any services ordered by your physician. Room charges include daily service charges such as meals, nursing care, housekeeping and linens, in addition to the basic room charge. Services may include X-rays, laboratory tests, medical supplies, oxygen, and diagnostic and therapeutic services. Patients are charged only for services and supplies deemed necessary by the physician. For additional information about your Medical Center charges, please contact the nurse auditor at 435-5860.
In addition to Medical Center charges, physicians, radiologists, anesthesiologists and pathologists charge professional fees. Physicians bill separately for their services. If you have questions about any physician charges, contact the physician's office.
Upon admission to the Medical Center, you will be asked for information about your insurance coverage. The Medical Center will bill your insurance company directly for covered services. Your insurance company will be given 60 days to pay its portion of your bill.
To ensure that your insurance company pays promptly, please submit any claim forms or other information the company requires. If you are an obstetrical patient, notify your insurance company upon the birth of your child to begin coverage.
If Williamson Medical Center does not receive payment from your insurance company within 60 days from time of billing, the Patient Financial Services Department calls the insurer or re-bills the account. After your claim has been processed and the Medical Center receives payment from the insurance company, the remaining balance will be billed to you. If the claim is in process, your portion of the charges will be billed to you after the Medical Center receives payment from the insurance company. If the claim has been delayed due to lack of information provided by the patient, you will be given time to respond.
Contact your insurance company immediately if you disagree with them about coverage. The assignment of insurance to Williamson Medical Center does not relieve you of the financial responsibility of your account.
You are responsible for payment of deductibles, co-insurance and non-covered items. Payment is due to Williamson Medical Center upon receipt of your first statement, which is sent to you after your insurance company has processed and paid your claim. If you anticipate difficulty in financing your Medical Center stay, please consult a financial counselor at 435-5888. For your convenience, Williamson Medical Center accepts personal checks, Visa, MasterCard and American Express. If you are uninsured, financial arrangements can be discussed prior to service, during your stay or at time of discharge. Please call the Medical Center at 435-5888 for assistance. Care is never refused based upon a person's ability to pay. Our Medicaid counselor, an employee of the Department of Human Services, is available at 435-6801. The counselor assists patients who have no insurance and want to apply for Medicaid.
Williamson Medical Center offers a program that helps uninsured and underinsured patients fulfill their financial obligations. If you would like to apply for financial assistance,please click here to download WMC's financial assistance policy and request form. Requests are approved on a case-by-case basis. Please mail all applications to:
Williamson Medical Center
P.O. Box 681868
Franklin, TN 37068-1868
Every patient has the right:
Every patient has the responsibility:
Should you wish to contact the Joint Commission to request an interview with surveyors during their next trip to the Williamson Medical Center campus, please use the contact information below:
Address: The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Washington DC Office:
601 13th Street, NW
South Washington, DC 20005